Job Summary: We are seeking a customer-focused and detail-oriented Inbound BPO Agent to handle incoming calls, resolve customer queries, and provide information about our products and services. The ideal candidate will have excellent communication skills, a customer service mindset, and the ability to work in a fast-paced environment.

Key Responsibilities:

1. Handle Inbound Calls:
   • Answer and respond to incoming customer calls in a professional and courteous manner.
   • Provide accurate information regarding products, services, and company policies.
2. Customer Support:
   • Resolve customer queries, concerns, and issues in a timely and effective manner.
   • Escalate complex or unresolved issues to the appropriate department for further assistance.
3. Data Entry and Documentation:
   • Accurately log customer interactions and details into the system.
   • Maintain up-to-date records of all customer inquiries and resolutions.
4. Problem Solving:
   • Identify and troubleshoot customer problems by providing quick, effective solutions.
   • Stay updated with company policies, procedures, and product knowledge to enhance problem-solving capabilities.
5. Adherence to KPIs:
   • Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction scores.
   • Follow company guidelines and scripts to maintain service quality.
6. Collaboration:
   • Work closely with team members and supervisors to improve overall service delivery.
   • Share feedback and insights on recurring customer issues or service improvements.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in a call center or customer service role, preferably in a BPO environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time efficiently in a high-volume environment.
• Proficiency in CRM software and basic computer skills.

Key Competencies:

• Customer-oriented with a positive attitude.
• Active listening and empathy.
• Ability to remain calm under pressure.
• Team player with a proactive approach to tasks.

Working Conditions:

• Full-time position with rotating shifts.
• Comfortable working in a dynamic, fast-paced environment.
• For More Details
• Kindly Visit our office At Naukri Hunter | Zeevika Consultancy, Sahara Shopping Centre Ground Floor Office No 127, Near Lekhraj Market Metro Station Gate No 3 Lucknow